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FAQ
Straight answers before you travel.
Payment, flight delays, invoices and what happens after you book. If yours is not here, call 01206 700 751.
You can pay the driver by cash, card or contactless. American Express, Visa, Mastercard, Apple Pay and Google Pay are accepted. You can also pay in advance online, or by bank transfer.
Book at least 24 hours ahead when you can, especially for early mornings and long journeys. You can submit an online booking up to 3 hours before pickup, and every request is confirmed by us before it is final. If you are travelling inside 24 hours, call 01206 700 751.
If your booking is an airport pickup, we take the flight number so we can track the flight. We readjust the pickup time when there is a reasonable delay.
We include a 60-minute complimentary grace period from your flight’s landing time to allow for passport control and baggage collection. If the waiting time exceeds this 60-minute period, additional waiting charges of £25 per hour will apply, unless for reasons out of your control.
Our Meet & Greet service is available for an additional £10, plus the airport’s applicable car park charges.
Your driver will arrive at the airport’s short-stay car park approximately 20 minutes after your flight lands, allowing you time to pass through passport control and collect your luggage. They will then meet you inside the arrivals hall, holding a name board so you can easily identify them.
Travelling light and need your driver to meet you earlier? You can request an earlier meeting time when booking. Make sure to mention that as an additional note.
Yes, we can provide an invoice or receipt on request. We’ll send it digitally to your email address for your records or business expenses.
Yes. An instant quote is available on the online booking platform at https://book.colchesterairporttransfer.co.uk/.
Yes. After booking, an SMS and an email confirmation are sent straight away.
Yes. Normally 24–48 hours before the journey we assign a driver and provide the details. The driver will also be in touch.
Yes. The firm is licensed and the journey is insured. Drivers are experienced and enhanced DBS checked.
Yes, we have female drivers. If you have a preference, please let us know when making your booking, and we will do our best to accommodate your request, subject to availability.
You can amend or cancel your booking free of charge up to 24 hours before your scheduled journey. Changes or cancellations made within 24 hours may incur a fee. However, we understand that unforeseen circumstances can arise, and we will consider these on a case-by-case basis.
You can choose to pay online in advance or pay your driver on the day of travel. For certain bookings, advance payment may be required. Your available payment options will be displayed during the booking process.
No. Submitting a booking request does not automatically confirm your journey. We will check availability and confirm your booking as soon as possible. If you require transport urgently, please call us so we can check availability and help you arrange your journey as quickly as possible.
When you choose to pay online, your payment is authorised and the funds are reserved. You will not be charged until your booking has been confirmed. If your booking cannot be accepted, the authorisation will be released.
Yes. We cover regular school runs and contract bookings for families, schools and businesses across Colchester and Essex. Drivers are DBS-checked and licensed by Colchester City Council. Call 01206 700 751 with the days, times and addresses and we will confirm a fixed price.
The price table is for journeys from Colchester. Saloon, SUV / estate, MPV and minibus each have their own fare. Pickups from other Essex towns are quoted the same way, as a fixed price, when you book. A return booked together saves £10 until 31 October.
Book online at book.colchesterairporttransfer.co.uk for an instant price, or call 01206 700 751. You can also WhatsApp that number. Once a driver is assigned, they will text or WhatsApp you with the vehicle details before the pickup.
Yes. The price you are quoted is the price you pay. We do not add a surge because of traffic or the time of day. Guide prices assume a pickup in Colchester.